What is your position at Cdiscount?
I am leading a team of ECC (E-commerce Consultants) specialized on the toy-game category. Our mission is to manage high potential e-merchants and help them grow their revenues on our marketplace C le Marché. We also advise on the best Marketing and Logistic strategies to adopt. Finally, we intend to generate profitable growth for our vendors.
What are your daily challenges?
We are E-commerce Consultants, we represent the marketplace vendors. Every day, we ask ourselves how we can do more and better to help them achieve their targets and increase their profitability. Communication is key and listening to their needs helps us define tangible targets and follow their evolution.
What are the upcoming projects?
Various projects have been launched to improve the customer experience when shopping on our marketplace. Among these improvements, we are radically changing the way vendors and customers are communicating, allowing the latter to contact e-merchants without systematically opening a claim. From October, a new functionality will integrate the parcel tracking information into both the customer and seller space, thus limiting the number of information requests.