Annabelle Nardini, customer and seller relation assistant, products team
Frédéric Aunaire, customer and selles relation assistant, customer and order team
Rebecca Rigault, customer and seller relation assistant, products team
Elodie Lincoln, customer and seller relation assistant, accounts team
What are your missions within your team?
We are splited into three specialties:
First of all, the accounts team which manages the quality of the seller’s accounts and their accounting. Then, the team of customers and orders that manages orders and customer disputes.
As for me, I am part of the Product team, which manages the updating of offers and requests for product sheet modifications.
Our mission is to help the seller by email and phone.
I am a specialist seller relation agent since January 2018 in the field of Customers and Orders!
My missions are very various and mainly consist in treating the requests of the sellers by email, and accompanying them by telephone if necessary.
I also manage the support on the Facebook group “Cdiscount Marketplace Community” in collaboration withPaul, our avatar.
My mission is to answer all the sellers’ questions about the payments related to their sales. I explain to them the accounting documents required to manage their account.
What do you like about your job?
The multitude of topics covered in this specialty is stimulating, I perfect myself every day. The tasks and subjects are various and the job is dynamic, with new tasks and cases to study every day.
Each day an email like the other ones, but which becomes particular because more or less complex, different in the request, and needing a personalized answer to the seller.
I like to tell to the seller axes of improvements in order to facilitate their use of the Marketplace.
What I appreciate the most is my work on support for the Facebook group because it is an innovative channel of communication with our sellers.
I like being able to give answers to the sellers and to have telephone contact with them as soon as possible. I also like being able to find solutions to improve their sales experience and ours at the same time.
What are the next areas to develop for support?
Until now, exchanges with sellers were mainly written. The next steps to develop for the support are the telephone relationship with the sellers. We have already started: the seller can now click on “Be called back” via his seller space.
All the innovations that will allow us to create a privileged and more immediate contact with the sellers in order to give solutions when they need them.
We target different actions in order to still accelerate the processing time of requests from the sellers.
Improve the contact with the sellers and maintain a better relationship with them, especially via the phone call.
What are the qualities for you to have for this type of misssion?
It is necessary to get updated of all the news, of all the new projects set up by the company and to be ready to inform the sellers.
Show endurance, be curious and hold back from biases to lead the sellers to the top!
In my opinion, firstly you have to be multipurpose, patient and good teacher too!
In my opinion, it is necessary to know how to show patience to carry out my missions. Besides, I need to have a good spirit of analysis and excellent adaptation facing various requests. It is also necessary to be attentive and to have good relational skills.