Based on 20 years of experience, GREYHOUND helps you manage your customer communication. The software unites important features of CRM and ticket systems in one central platform: Emails, chats, faxes, phone calls, and letters may be answered by the whole team – anywhere, anytime, simultaneously by an unlimited number of users. Recurring processes may be automated in the blink of an eye by means of workflows. These workflows additionally simplify recurring processes significantly and make them more secure at the same time. In order to optimize other processes, Cdiscount tickets can be seamlessly answered in GREYHOUND. This provides your customer service with immediate access to all necessary customer information as well as order information via the GREYHOUND interface when answering inquiries.