Replyco

Replyco is a helpdesk software designed to help eCommerce sellers manage their incoming email, chat and instant messaging tickets. It's an all-in-one customer support tool that integrates directly with Cdiscount to improve response rates and boost ROI. Features include: centralized messaging, automated sorting, multi-channel support, smart auto-responses, email templates, email management, chat widget, instant messaging management, SLA prioritization, one-click order viewing and detailed performance reports. Ticket-based pricing with unlimited users, unlimited integrations, unlimited accounts, onboarding assistance and concierge support for all - that's the Replyco difference.