Frequently Asked Questions

Whether your clients are professionals or individuals, revenues generated through Cdiscount Marketplace must be reported to the relevant tax authorities.

Furthermore, income may be subject to social security contributions and membership of a social security scheme.

Please refer to the relevant information sheets provided by the relevant tax authorities to find out more about rules applicable to tax declarations, declaration of business activities, and the payment of any social security contributions:

Tax obligations: https://www.impots.gouv.fr/portail/node/10841 [(in respect of French tax, but you must consult the relevant rules applicable in your own tax jurisdiction)]
Social security obligations: https://www.urssaf.fr/portail/home/espaces-dedies/activites-relevant-de-leconomie.html [(in respect of French social security declarations, but you must consult the relevant rules applicable in your own social security authorities as applicable)]

These obligations apply to platform users resident in France or who make sales or services in France under and for the purposes of Articles 258 to 259 D of the French General Tax Code.

Please note that failure to comply with these obligations will result in penalties.

This is just to remind you of your obligations. We would strongly encourage you, where necessary, to obtain professional help to assist you in complying with your legal obligations.

This must be configured in your Seller Area. All your orders must be processed from the country you wish to choose as your shipping country. If you ship from multiple countries, you need to set the country with the longest shipping time (e.g. if you ship 90% from France and 10% from China, you need to declare China as shipping country).

You can set your shipping country in the Settings tab of your Seller Area and then select Your Personal And Banking Data from the drop-down menu. When you are on this page select the Commercial Information tab and then on this page there is a shipping country settings section.

Customer ratings let you collect reviews about your shop and thus build confidence with future buyers. Customers are strongly encouraged to leave feedback and comments after ordering from partner sellers.

You have a guide detailing the buyer-Seller relationship in your Seller Area. (add in link to the Seller)

In the case of a sale to a professional customer, the latter does not benefit from a withdrawal period. The return policy is therefore at the discretion of the professional Seller.

When a customer places an order for one of your products, you'll receive an email informing you of the order. You must then process it within 2 business days. You can easily manage your orders (accept or refuse any order, manage refunds, confirm shipment of products, process customer requests and complaints) via the Orders tab of your Seller Area or via the API.

The Seller interface allows you to manage all your operations on the Cdiscount Marketplace:

– Creation and customization of your Cdiscount shop
- Catalogue management (integration of products for sale in the Cdiscount catalogue and update of your stock)
– Management of orders placed by customers
- Tracking your key indicators
– Customer Relationship Management
- Accounting tracking (billing and payments)
- Fulfilment tracking

As soon as you submit your registration form, you'll receive your login details to connect to your Seller Area. Then go to the Settings/Your Personal And Banking Data/Connection Settings and you will find your connection settings to the API. Learn more on our REST API website or on our SOAP API website.

Cdiscount charges the customer once the order is accepted by you. As soon as the sale is completed and the shipment confirmed, Cdiscount remits proceeds from sales every 10 days.

To receive payment for your sales, you must :

- Have filled in valid bank details during your registration.

- Have a positive balance on your account, after deduction of any customer refunds caused by complaints and the amount of subscriptions due, services subscribed to and the amount withheld under the guarantee reserve.

Please note that when the bank account details are communicated for the first time or following a change in them, the payment date may be delayed for a maximum of 20 days.

We will pay you the order amount, including shipping and handling costs, from which we will deduct the commission. Payments are made by bank transfer.

You can cancel your subscription at any time. Registration does not involved any commitment. Contact us through your Seller Area to cancel your account. Termination takes effect at the end of the final month
Caution: your Seller Area will remain accessible for 3 months, during which you must continue to manage the relationship with your customers.

If you want to sell only to private individuals, simply uncheck the Publish option in the Subscriptions section of your store settings.

The monthly subscription is * €39.99 EXC. VAT to sell to our private and professional customers on www.cdiscount.com.

Your subscription will take effect as soon as you complete the registration process. The monthly subscription payments are deducted from the earnings you make from selling on the site and are due on the 1st of each month.
Cdiscount also charges a commission on each sale made on the site at varying rates depending on the product category. (See the rates tab)

Your payment will therefore consist of :
- Income from sales
- Less commissions
- Less subscription
= Payment of the balance.

Cdiscount also ads Premium Subscription to access additional services to increase the visibility of your ads and to reach a wider audience. You can find out more about these Premium Subscriptions here.

Once you've submitted your registration form you'll be able to download your product catalogue and/or your ads in your Seller Area.
All you have to do is enter your available stock, product condition (new or used), and then set your own selling prices. Once your registration is validated and your account activated, you can then list your ads online, and they'll then appear on the Cdiscount.com site and will be visible to customers.
You can either do everything via your Seller Area or go through our API.

You can sell almost any type of product on Cdiscount Marketplace! You'll find a list of them on this page.

Please note however that certain categories of products are prohibited from being sold on our marketplace. You'll find these products listed in our Charter of Best Practice

Initially, an account manager will support you during your first month to familiarize you with how our marketplace works. You can also contact our sales support team either by phone or by raising a support request ticket in your Seller Area on the website. We also offer webinars hosted by our teams and online help articles.

Very simple: you just go through the steps set out on our registration form via this link here. To find out more about what documentation to provide, please click on this link.

So as to ensure customers get the same level of quality of service as that offered currently by Cdiscount, sellers have to commit to a number of things that you can read about more in detail here and which are monitored by quality indicators available constantly in the Seller Area.

Cdiscount Marketplace is a marketplace that lets professional sellers sell their new or used products to private or professional buyers on the Cdiscount.com website.